Government making pensions and benefits payments more user-friendly

The Government says it is modernising the pensions and benefits administration system to make it more user friendly and less bureaucratic.

Persons in receipt of Old Age Pensions, Widows' Benefit, Minimum Income Guarantee and Elderly Persons' Allowance who collect these benefits in cash by using order books are advised that with effect from 1st April 2010 the Department of Social Security will be introducing a new payment system. There will no longer be a pension order book. Instead, beneficiaries will be issued with a 'Personal Cash Account' Card with which beneficiaries will be able to withdraw their benefits in cash from the cash offices at the Department of Social Security and in the North and South District Post Offices.

In a statement today, the Government says the advantages of the new system include the following: * The cumbersome order books will no longer be required; * The department will open a 'Personal Cash Account' in the beneficiary's name into which the benefit payments will be credited on a monthly basis; * Beneficiaries will be issued with a Personal Cash Account Card which, on presentation and proof of identity, will enable the department to access their account details efficiently; * Beneficiaries will be able to withdraw the balance in their personal cash account from the cash offices at the Department of Social Security and in the North and South District Post Offices; * Beneficiaries will be provided with periodic statements of account, which will give full details of the benefits paid into their account, the cash withdrawn from their account and any balance remaining in the account to their credit; * The system will provide beneficiaries with advance notification of any increases to their benefit payments.

Personal Cash Account Cards will be ready for collection from the Department of Social Security at 14 Governor's Parade as from Wednesday 24th March.

*Further information, including a leaflet explaining these changes, may be obtained from the Department of Social Security (Tel. Number 20075716) and on the Government website at www.gibraltar.gov.gi

22-03-10



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